ITIL Intermediate – Capability Track

The Capability course of ITIL Intermediate enables participants to achieve a deeper understanding of the Service Lifecycle from an implementation perspective. The Capability courses will be for those who would like gain detailed knowledge of the processes and implementation back at work

Four Capability modules

Service Offerings and Agreements (SOA), Planning, Protection, and Optimization (PPO), Release, Control, and Validation (RCV) and Operational Support and Analysis (OSA).

Service Offerings and Agreements (SOA)

Course Title : Service Offerings and Agreements (SOA)
Delivery Mode: Classroom
Duration: 5 days

Course Description

This 5-day course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Offerings and Agreements of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

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Planning Protection and Optimization (PPO)

Course Title : Planning Protection and Optimization (PPO)
Delivery Mode : Classroom
Duration : 5 days

Course Description

This 5-day course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning Protection and Optimization of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

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Release control and Validation (RCV)

Course Title : Release, Control and Validation (RCV)
Delivery Mode: Classroom
Duration: 5 days

Course Description

This 5-day course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release, Control and Validation of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

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Operational Support and Analysis (OSA)

Course Title : Operational Support and Analysis (OSA)
Delivery Mode: Classroom
Duration: 5 days

Course Description

This 5-day course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Operational Support and Analysis of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

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